FAQ
- I am looking for a specific product not listed here
Ask us! We handle special requests and customization's on a regular basis. Maybe we can help. Contact Us
- What payment options do you accept?
We currently accept Bank Transfer, PromptPay. We also accept Cash and Credit Card ( when placing the order for pick up )
- Do you have special pricing for wholesalers?
We do! Most items here have special wholesale pricing. Just add the minimum quantity to your cart and wholesale pricing will be applied
- How long until my order is ready for pick up or to be shipped?
We try to fulfill every order as quickly as possible. Depending on time of day and quantity of order, it generally takes approximately 24 hours until an order is ready for pick up or shipped. Most importantly: We will keep you up to date! We send out orders every Monday to Friday. Pickup is available everyday.
- What shipping options do you offer?
We offer Kerry Express ( door to door delivery ) or pick up at Peppers in Ubon Ratchathani. These options will be given to you during checkout. Please note, the shipping charges are estimates only! If your shipping fee is lower, we will credit you the difference. If shipping fee is higher, we will ship out the product at no extra charge to you.
- I need to change or cancel something on my order
No Problem. Please let us know as soon as possible. However, once we update the order status to "processing", we can not accept cancellations
- I have a specific allergy, can you accommodate to that?
Please be advised that we work in an environment with Milk / Dairy, Eggs, Wheat, Nuts and various other bakery goods. If you have a specific allergy, please let us know and we will handle with extra care
- There is a problem with my order
Please contact us as soon as possible with as much detail as possible and we will look into it right away
- Do your pictures match the product?
Yes! All our bakery and food pictures have been taken in store and all made by us personally. While we work as detailed as possible, sometimes a product may change slightly from the picture for better or worse, but this is because all products are handmade
- How do I leave feedback?
We love getting feedback. Rave reviews are great and equally important is constructive criticism. We generally follow all Social Media outlets ( Google, Facebook, ThaiVisa, Tripadvisor, Wongnai etc ), but if there is something specific, please contact us
Ask us! We handle special requests and customization's on a regular basis. Maybe we can help. Contact Us
- What payment options do you accept?
We currently accept Bank Transfer, PromptPay. We also accept Cash and Credit Card ( when placing the order for pick up )
- Do you have special pricing for wholesalers?
We do! Most items here have special wholesale pricing. Just add the minimum quantity to your cart and wholesale pricing will be applied
- How long until my order is ready for pick up or to be shipped?
We try to fulfill every order as quickly as possible. Depending on time of day and quantity of order, it generally takes approximately 24 hours until an order is ready for pick up or shipped. Most importantly: We will keep you up to date! We send out orders every Monday to Friday. Pickup is available everyday.
- What shipping options do you offer?
We offer Kerry Express ( door to door delivery ) or pick up at Peppers in Ubon Ratchathani. These options will be given to you during checkout. Please note, the shipping charges are estimates only! If your shipping fee is lower, we will credit you the difference. If shipping fee is higher, we will ship out the product at no extra charge to you.
- I need to change or cancel something on my order
No Problem. Please let us know as soon as possible. However, once we update the order status to "processing", we can not accept cancellations
- I have a specific allergy, can you accommodate to that?
Please be advised that we work in an environment with Milk / Dairy, Eggs, Wheat, Nuts and various other bakery goods. If you have a specific allergy, please let us know and we will handle with extra care
- There is a problem with my order
Please contact us as soon as possible with as much detail as possible and we will look into it right away
- Do your pictures match the product?
Yes! All our bakery and food pictures have been taken in store and all made by us personally. While we work as detailed as possible, sometimes a product may change slightly from the picture for better or worse, but this is because all products are handmade
- How do I leave feedback?
We love getting feedback. Rave reviews are great and equally important is constructive criticism. We generally follow all Social Media outlets ( Google, Facebook, ThaiVisa, Tripadvisor, Wongnai etc ), but if there is something specific, please contact us